Frequently Asked Questions

No. The focus is E-commerce-ready systems, WooCommerce online shops/stores, lead capture, inventory workflow and handover. Generic web design is not positioned as a standalone service.

Yes. Dynamics 365 Business Central is a Microsoft product for finance, sales, purchasing, inventory and reporting.

No. Partner overflow support is designed to help the partner with defined work such as migration templates, user acceptance testing packs, training notes, issue logs and hypercare trackers.

No. CIPC, bookkeeping, business plans and accounting admin should be handled by your accountant.

Yes, where it helps the customer and service team: product attributes, content drafts, enquiry triage, exception summaries, testing notes and handover packs. Human approval stays in place for finance, pricing and customer communication.

WooCommerce implementations typically take 4-8 weeks depending on complexity, including design, development, payment gateway setup, testing, and handover.

Yes. We support clients in South Africa, the United States, the United Kingdom, and Zimbabwe with remote support services.

We specialize in retail & e-commerce, wholesale & distribution, manufacturing & production, service-led SMEs, and Business Central implementation partners.

Yes. We offer hypercare support immediately after go-live, and can provide ongoing support arrangements depending on client needs.

Partner overflow support helps implementation partners manage capacity by providing behind-the-scenes delivery support for specific tasks like migration templates, UAT scripts, training documentation, and hypercare.

Yes. We provide inventory system setup and support for Xero and QuickBooks, including add-on evaluation and inventory workflow design.

Business Central services are direct to clients for implementation and support. Partner Overflow is white-label support for implementation partners who need additional capacity or specialized expertise.

Yes. We provide user training documentation, training sessions, and handover packs to ensure your team can effectively use the implemented systems.

A systems review assesses your current systems, identifies gaps, recommends improvements, and provides a roadmap for optimization. It covers e-commerce, inventory, and accounting integration.

Yes. We provide data migration support including template preparation, data cleanup, exception handling, and verification for Business Central and other systems.

Hypercare is intensive support provided immediately after system go-live to ensure smooth transition, resolve issues quickly, and build user confidence in the new system.

Yes. For partner overflow support, we work white-label under the partner's brand, allowing partners to deliver to their clients seamlessly.

Implementation costs vary based on scope, complexity, and requirements. We provide detailed quotes after initial consultation and scoping.

Yes. We can audit, optimize, and improve existing WooCommerce sites, including performance optimization, payment gateway changes, and accounting integration.